Customer Insight

CustomerInsight helps builders improve their homebuyers’ journey by administering, collecting, and validating reviews from customers, just like you.

To help provide the best and most reliable information to homebuyers, NHLS™ is proud to display CustomerInsight verified reviews to those viewing the builder’s profile and listings. Builders can promote the quality of their service, while buyers can view customer satisfaction ratings as a builder average or by diving deeper into actual buyer reviews, displaying from newest to oldest.

Why do reviews collected by CustomerInsight make a difference for builders and buyers?

  • Reviews are captured by a trusted, professional research firm.

  • Each buyer survey is short and easy to complete, making it convenient for customers and ensuring the most responses for builders.

  • Responses help the builder improves the products and services provided to current and future buyers.

  • The customer’s voice helps identify and award the top performing homebuilding companies.

  • Customer contact information is held in strict confidence.

When buying a new home, some key influencing factors in your decision making process should be:

  • How happy have past buyers have been?

  • How satisfied were buyers with product, service and the overall experience? The best way for you to find out is to look for a up-to-date customer review.

  • But how can I be sure these reviews are factual? With a third party ensuring they are legitimate, accurate and validated.

NHLS™ has partnered with CustomerInsight as their preferred source for ‘real’ buyer feedback and reviews. CustomerInsight's team of professionals conduct confidential email, phone and text message surveys to buyers, just like you, throughout the entire build process at key moments. Residential homebuilders can then access detailed, intuitive and actionable analysis that allow them to make improvements throughout their operations that lead to happier customers, less headaches, and more referrals.

CustomerInsight verified reviews is a win-win for both you, the potential homebuyer, and the homebuilder. When you’re searching for a new community and/or homebuilder, be sure to look for reviews that have been verified by CustomerInsight to give you the confidence and trust you deserve when making a large investment decision.